I'm also not sure what you're talking about when you refer to 'pitstop.' This isn't an extensis product. We have a full knowledge base online as well, so if you prefer to get information yourself, you can do so as well. You can also contact us directly via email, etc. Yes, we indeed do have phone support at 50. Hi mbanstendig, Sounds like you're having some interesting issues. Sounds like this review is for different software. Sounds like you are reviewing a different product - Pitstop. Reply by MerryMerryGirl on April 25, 2014 I have had 6 or 7 communications with sales and support, sending them all the hard to find/get info they took their time asking for, and they still do nothing about it. A horror to deal with.įor this already super expensive product, I have 200 dollars worth of latest update that does not install and which stopped the previously installed software from working weeks ago. Support takes days to respond to their hard to find web forms, and then demands what amounts to the user doing much of their work for them.

There is no phone support, which is inexcusable for such a high priced application. Such a hassle as this last update, I have never had with any software. Passwords are not accepted, even after they send them, which is done automatically because Support cannot be reached for direct access. It demands install logins and passwords, on top of passwords, and activation Keys for the original and updates for the keys for the update, all of which links do not work on their web site. The latest, version 10, updated, for Mac to version 11, is the worse yet.

Today, there are many other applications for the Mac and for the PC that do essentially what it does. Years ago, it was the only thing that did what it does with PDFs, so our business needed it. It has neither and is even worse than that. The software is enormously expensive, and therefore should work, have easy installation and updates, and especially great support. We have owned this at least a decade, since before version 5.1. There just was nothing else a decade ago. It was always a hassle to install and more so to use. Organize your font collection by project, client, or however you see fit-and access your fonts with the professional tools you already use. It’s easy to use, fully featured, and costs less than $10/month to own it. Suitcase Fusion is the creative professional’s font manager, and we’ve got the users to prove it.

When did suitcase fusion 8 come out